So I decide to take my aunt to get something to eat. I decided I would take her to Frank Skis. I had been there a few times and it was great, it had been a while since I was there last and I have heard whisperings about the service becoming bad but I thought it would be okay. I wanted to surprise her with where we are going and so as we pulled up to Frank Ski's and she is excited. We walk in and are immediately seated in a booth on the wall. I see a few people at a table in front of us watching the game. As we are talking and getting settled one of the ladies who were watching the game comes over and begins rambling about the happenings of the game (I don't watch football so I have no idea what she is referring to). After her rant and announcing that she is ready to go home she tells us that she is our waitress. We order drinks and water. The drinks come shortly but no water. She leaves quickly without asking if we were ready to order. We were.
About ten minutes pass and she is nowhere in sight. We flag down another emoloyee to ask if we could receive service. He leaves and comes back after about five minutes to let us know that our waitress is busy and that she is the only one working. (Oh k. What exactly are we to do with this information. Our service shouldn't be so drastically compromised because of scheduling issues. ) So another few minutes pass and another worker comes over to take our order. I let her know I am ready for the check. My aunt suggests the drinks be on the house for the lack of service we had already experienced. The young lady says "ok I will make sure that happens" and walks away.(if this was something she was incapable of doing she should have escalated the issue immediately) We wait a few minutes for confirmation and no one comes. After about ten minutes our original waitress comes back and asks what is going on. My aunt let's her know that our drinks are being comped and once we finish them we are going to leave. She says ok and walks away.
We get up to leave and as we are waiting outside valet two managers two servers and the HEAD of security walk out and declare "you haven't paid your check you must pay." All these people come out the restaurant upset. Apparently none of the three employees could actually make decisions and none of them actually consulted a manager with our issuses. My aunt relays the whole incident to the loudest manger and she says "Im sorry but you still need to pay this bill." I proceed to pay the entire bill as the Head of security hands me his card and thanks me for handling the situation like ladies (they must have thought we were just going go WORLD-STAR on them) and offers the three of us $60 worth of free entry. (Thats one entry per person at $20 each on a Saturday night or Friday night, I can't remember the last time I even thought about considering to pay $20 to get into a restaurant). I expressed my concern with the lack of management presence inside the restaurant as the initial issue was taking place to one of the managers and she let me know that she was sitting at the bar the whole time. (If your short staffed as a manager why are you sitting at the bar) As we get into the car the server with dreads sucks her teeth.
I work with customer service and I am a business owner so I am familiar with customer service practices, and there were absolutely NONE displayed at Frank Skis this night. There is a way to deny a request of waived charges and there is a way to ensure that a customer never returns to your establishment or company for service and this night between three managers two servers and the HEAD of security Frank Skis has ensured that we will NEVER return to this establishment.
my friend went there ..worst service ever ..walked out. Server didn't even care.
sorry I won't be going. I have too many good choices in this city.
I'm surprised to see poor reviews for Top Flr. We've eaten there several times a year since they opened and never had anything other than quality service and amazing food. The prices aren't as ridiculously low as they were the first year (and the service and decor swanker), but you're still eating food as good and creative as the stuff at 4th and Swift or Empire State for a much lower price.
I was surprised to see a Restaurant in Town Sembler, not far from me win Creative Loafing's best under the radar award. True there are some good restaurants in Brookhaven on Dresden and in this Sembler development.
The location of There is also different since it sits across the street from the Costco. And its almost a 2 worlds collide situation since the otherwise decent pedestrian amenities are seemingly walled off from the Costco - the sidewalks don't even turn into the LARGE Costco/Marshalls parking lot.
But no matter, There is in the ground floor of a residential mid rise and connected by nice sidewalks to the rest of the pedestrian oriented Town Brookhaven development. The dining area is good, its not a big place and it is casual and comfortable.
But more importantly as stated above, the menu is great. I've eaten there twice and the cook has come out both times. The Oysters as an appetizer were great, as were the string beans as a side. I also really liked the Ahi Sandwich. I have not tried the Bison Burger yet. The grass fed burger is great especially if you get it with Blue Cheese as their Blue Cheese is Maytag Blue Cheese and the taste of the grass fed burger with the tastier Maytag Blue Cheese is great. The guacamole dip is also very tasty. I've tried the Skirt Stake and liked it but not as much as the Burger or the Mahi Sandwich.
Last night we made our forth trip to "There", and I think now we can officially proclaim that we love the place.
Slowly but surely, my wife and I are eating our way through the menu, and continue to be blown away by the quality of the food. There is something to be said about a chef driven menu. As the owner (Bill) likes to say, There doesn't have a laminated menu and they are "not corporate"
We have had the smoked pepitas, which are spicy pumpkin seeds, and fair warning, they are addictive. The fried pickles are just plain awesome! House made pickles, bread and butter style, are fried in a vodka-beer tempura that creates a light and tasty coating. They were accompanied by a house made, dill ranch sauce for dipping; excellent! Lets talk trail mix. There's trail mix is without a doubt the best trail mix we've ever had. Smoked almonds, sesame seeds, dried pineapple, assorted nuts, including cashews tossed in a sweet/salty mixture, with bacon! Certainly unique and very delicious.
Just about every time we've been "There", we have had the crab dip. This is no ordinary crab dip. Sweet pieces of jumbo lump crab meat in a manchego cheese sauce with a citrus creme fraiche and a hint of cilantro. The crab dip comes with an ample amount of sliced Holman & Finch toasted baguette. By the way, all the sandwiches and burgers are served on Holman & Finch breads and rolls. For those not in the know, H&F bread is by far, the best in Atlanta. The crab dip is not to be missed. Another must have are There's deviled eggs. These are not the eggs your grandmother made for the family picnic. There's deviled eggs are smoked trout deviled eggs topped with duck proscuitto and pickled shallots. The egg yellows are blended with smoked trout to produce a rich, creamy mixture that is topped with a cone of duck prosciutto and drop of pickled shallots. Simply the best I've ever had. Kudos!
Let's get to the burgers. The bison burger could be the best in Atlanta, and should be in the running for the best in class award. As Bill explained explained, his chef gets several cuts of bison and grinds them in house creating a juicy and very tasty patty. There's bison burger is a double stacked burger on a H&F roll, dressed with sliced avocado, red onion, roasted poblano pepper, white cheddar and a house made, spicy mayo. This thing is so damned good, that I find it hard to look at any of the other great dishes on the menu. Served with your choice of regular house cut fries or the garlic rosemary fries, both are fabulous. For the record, at $11, There's bison burger is not only the best tasting in Atlanta, but the best price as well. If you look at the other quality burger places around town, most have a price point of $10.50 for a single patty, naked burger. Add toppings comparable to There and a side of fries and you are easily at $16-$17, just saying.
My wife's favorite is the mahi-mahi cuban sandwich. A nice filet of fresh mahi spiked with a cumin citrus marinade assembled on H&F ciabota bread with the house pickles with a lightly spiced, garlic mayo and grain mustard pressed panini style. She loves this sandwich they way I love the bison burger. I would be remiss if I didn't mention brussels sprouts, braised in chicken stock with bacon, these little beauties are irresistible!
The bar at There offers up a nice selection of craft brewed beers including locally made Monday Night and Red Hare. Additionally, Craiger, There's barman, has created a very nice specialty cocktail list that include house creations like the Mocha Bucca Tini and the Very Berry Tini along with the wildly popular Moscow Mule served up in the traditional copper mug. The "mule", as Craig explained, was a drink invented to introduce vodka to the USA in the 50's. A nice blend of Russian Standard Vodka, fresh squeezed lime juice and ginger beer. A very refreshing and light drink. My wife is hooked on the Elderflower Collins, Craigs' version of the classic Tom Collins, using St. Germain. Oh, did I mention that There only uses fresh squeezed juices for the cocktails? Another little factor that really sets them part from the rest.
I should mention the over all feel of There. The place has the very hip, cool vibe, reminiscent of one of the cool bistro pubs that you would find in Greenwich Village or the Chelsea section of Manhattan. Definitly unique to Atlanta. Other than the need for a couple of addtional entrees, There is a fun and affordable alternative to the run of the mill bar and restaurant scene in the Brookhaven area. We will be There, often!
I hung out with a few friends at two urban licks in Jan and I can honestly say that I had a good time. Maybe it was the company... who knows. I ordered the Lamp Lollypops (delicious) and the salmon chips (amazing, and nice portion) as an appetizer. However I was extremely jealous when my seared scallops arrived... it actually looked like another appetizer not my meal. My friends ordered prime rib and mac n cheese to my right, and a big juicy burger to the left of me. I wish I would have ordered the way they did.
All-in-all, the food was good, great service, and event better ambiance. Perfect for a first date with a guy/girl you really like. Although you may stop at McDonald's on the way home.
Guess I can't get over the poor service by the wait staff. My husband and I had to ask for everything...even a dessert menu. I was going to get a glass of wine with dinner but our server was nowhere to be found. The food was good but not good enough to justify being treated with indifference.
I began to wonder if maybe we weren't trendy enough to fit with this establishment's own view of itself.
We are excellent tippers...usually more than 20%. We could barely muster up 15% for the disappointing evening.
Fresh, creative food in a cute hip space. Love the appetizers and the burger is delicious.
Absolutely fantastic. Go here now.
Rathbun's never fails to deliver on food and service. Shout out to Steven for lavishing his service on my daugter Anasa, friend Peter and me last night! Good to see Kevin Rathbun in the place . . .awesome night.
really unremarkable, especially for the "hype" and the price.
We had a few high-dollar cocktails that were great. A couple of apps that were so-so (chewy popcorn was a let down in an otherwise good mix of flavors in the rail mix) - the boiled peanuts were not available. Our "entrees" were all really good - fish n' grits, shotgun wedding soup, mussels. Our one vegetarian diner was really disappointed with the lack of options.
It's certainly a notch above most other places in the area with the constant exception, Agave. We'll definitely go back.
One other thing - loved the music mix.
I've been there 3 Fridays in a row and plan on continuing that tradition. Can't speak to the servers' cocktail knowledge since I post up at the bar... where everyone on the other side of the bar knows A LOT about every single drink on the menu. Great spot to unwind on a Friday night, early or late.
Servers did not know the menu or the cocktails. They were out of some key liquors and could not make several of our drinks that were ordered. Thought the cocktails were also very pricey. Atmosphere was not inviting, even though I love this space. I was hoping for much more and would not go back.
I Love this place! Paul is by far the best bartender in ATL!
This place is awesome! Make sure you order either the 5 or 7 course course chef's menu allowing the kitchen and staff to shine. Everything was perfect including one of the best bartenders in the city. This is a GO TO romantic place!
It looks like the same person did all of that negative posting. All of the posts are just minutes apart on the same morning. Someone must really hate this place. Leon's is great in my eyes. They have a sick nasty beer list and innovative food and cocktails. Service is good too. What else do you need?
Agree with the previous skeptical reviews.
The place is coasting on its hipster vibe without producing
in food quality. The burger is better at the Brickstore,
without the hype (the waitress told us at L.'s that
the place was known for the burger! It was a meatwad).
Stick to the bar.
I love the Soundtable! The food is GREAT, drinks OUTSTANDING and vibe, there's nothing like in Atlanta. The wait staff is so friendly and helpful and welcoming.
Soundtable is a great place.
Great people, killer location if you walk to Piedmont park or live anywhere in midtown. Food is way better than Prince of Wales used to be and now they have extended parking in case you drive.
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