STAY AWAY!!!!! THIS COMPANY IS THE WORST COMPANY I HAVE EVER ENCOUNTERED!!!!! HORRIBLE INSTALLATION QUALITY, AND ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!!!!!!
My wife and I recently used this company to measure, fabricate, uninstall our existing kitchen counter tops, and install new granite counter tops. I've read reviews regarding their inability to keep schedules, but since my wife and I were not in a rush, this was no problem.
To our surprise, they were actually always on time from measuring the counter space, to coming the first time to install the new counter tops. This is where the nightmare began.
The guys who uninstalled our existing counter tops, and attempted to install the new counter tops did indeed work very hard. However, they were grossly unprepared to finish the installation the first time around. They did not have braces (and actually told us that we should have provided the braces) to hold the counter top for our bar, the granite back-splash was not sized correctly and they even cracked it when installing, there were openings visible from where the back-splash was installed, and the bar top was not cut and placed together smoothly. The guys spent a significant extra amount of time attempting to install our granite, and eventually just left without letting us know they were leaving.
The state they left our kitchen in was completely unusable, and unsafe. There were only two thin wooden sticks holding our bar counter-top up whereby our cat could have rubbed against any one of them at any moment to have the counter-top fall and crush her. Our faucet was not installed, and therefore we were forced to wash our dishes in our bathroom sink. Furthermore, our kitchen was left in this state for over a week and a half, with my wife and I constantly calling them to reschedule an appointment for them to come out and finish the job! At some point, the sales guy/manager told us that he thought the job was finished!!!!
After one and a half weeks of constantly calling, emailing, etc. they sent the same two guys out to finish the job. This time my wife and I bought braces, and assisted them in installing our counter-top, so that we could make sure it was done correctly. This is completely unheard of, especially since we are paying for them to install this for us without any hassle. Since my wife and I assisted and provided the necessary tools for the installation, the counter-tops were installed correctly. If I were to judge the quality of the installation, I'd say it appears to be a DIY (do it yourself) project and not a professional installation that was paid for.
After they completed the installation, UCI charged the remaining balance of our credit card without any authorization. They did not call to make sure we were satisfied with the installation, nor apologize for the inconvenience. They simply charged our credit card, and of course the transaction was rejected by our credit card company. UCI at this point took it upon themselves to finally reach out to us, and threaten to sue us and add additional charges if we did not pay immediately. The nerve of these people!!!!! We went ahead and paid right away, but I warn everyone looking at this company, STAY AWAY!!!!!! This is the WORST company I have ever encountered, and they do not deserve to be in business with this type of service.
No service, staff rude, crowded, crappy towels. Buckhead needs a better gym!
Asked United BMW to install a suspension upgrade kit on a new 2011 BMW.
United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up.
United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money.
The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts.
United BMW asked for another $1,500 to complete the suspension upgrade with all the required parts.
United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a .5 degree difference in camber between the two rear wheels.
United BMW billed me ten hours labor to hose up my suspension. A local tire store did the same work and only billed me four hours labor, 2.5 times less.
By the way, check out prestoreviews dot com. PrestoReviews is a company that creates fake positive reviews for auto dealerships (*cough*CAEEDUCKETT4606 et al*/cough).
Creative Loafing Atlanta
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