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Comment Archives: Locations: Shopping: 1 Star

Re: “Boutique Guitar Exchange

AVOID AT ALL COSTS! These guys sold me a lemon of a guitar and refused to refund my money. Absolutely appalling that they would treat a customer like this. It had much more damage than I was led to believe. Seriously, take your business elsewhere.

Posted by CreativelyJoe on 05/24/2016 at 11:52 PM

Re: “Warby Parker

Come on, no more Warbyparker glasses. I’ve used GlassesShop.com before and have been very pleased with them. It is also one of the popular glasses stores for four-eyes that i strongly recommended.

Posted by Jerry Lee on 05/13/2016 at 2:32 AM

Re: “Finders Keepers Furnishings

Indeed sellers beware! I recently cleared out many high end items some never used. I was encouraged to drop and go. Out of ten pieces only two were accepted. The rest of the loot was "donated". Hope the staff enjoys the winfall.

1 like, 0 dislikes
Posted by bisquickjones on 07/30/2015 at 10:32 AM

Re: “Boutique Guitar Exchange

I want to start off by saying all of the 4 and 5 star google reviews about Boutique Guitar Exchange are lies, I live close to the store and know for a fact that those reviews were falsely written by employees and friends of Boutique Guitar Exchange. The most accurate review is this one:

"Zero customer service. .. Apparently in their attempt to be hip, cool, retro ams all that they have succeeded only in being disinterested, off-putting douches. I'd rather go to guitar center."

I've frequented this shop on and off since 2010 and every time I go into the store, the rude salespeople make me feel like a second rate chump who's going into their place of business to cause trouble. The minute you come in the door, the cashier has this elitist, snobby attitude and barks at you for touching any of the instruments on the wall. When you actually try to make a purchase or need a guitar cable to test out equipment, that same snobby salesman has suddenly evaporated into thin air, nowhere to be seen or assist you. Let's set the record straight - Boutique Guitar Exchange does not value customer service or people at all, they want your money. This guitar shop uses upscale retail terminology and smoke and mirrors to hide the fact that they hire uneducated backwoods hicks for the cashiers and salespeople. I used to work at Sam Ash in Marietta and we never treated a customer with such disdain and hounded them for money. Let me repeat, Boutique Guitar Exchange does not value good customer service. They are ravenous wolves that will rape your pockets and sell you any shoddy product, they don't care about you, you are a mere dollar sign to them. Here is a list of honest and reputable music stores actually worth shopping at in ITP Atlanta.

Earthshaking Music
648 McDonough Blvd SE, Atlanta, GA 30315

Guitar Center Atlanta
1485 Northeast Expy
Atlanta, GA 30329

Firehouse Guitars and Music
Medlock Plaza Shopping Center, 2520 N Decatur Rd, Decatur, GA 30033

Do yourself a favor and avoid this vipers' pit, go shop at an honest music retailer who genuinely cares about providing superb customer service.

2 likes, 0 dislikes
Posted by Taylor Northern on 05/06/2015 at 11:01 PM

Re: “Forty Two Degrees South

Horrible experience. I got ripped off for $80. I will never go back again. They sold me a broken piece which they admit it did not work and have no replacement for. The only offer was store credit. There was nothing else I wanted to get. They seemed friendly but ended up not keeping their end of the bargen. Shame shame shame on you.

0 likes, 6 dislikes
Posted by kibtronics on 02/04/2015 at 3:57 PM

Re: “Kroger - Ansley Mall

The cashiers are great, friendly attentive and polite, however floor associates do not offer help, are not knowledge about items and the customer service counter is extremely rude and unprofessional as are the managers when you attempt to report a problem,this is not only at this location, also the meat, seafood and produce departments are scary, full of fruit flies, gnats and when i attempted to purchase fresh seafood, a horse fly landed on the salmon, i walked away,i would rather pay more for the quality next door.

0 likes, 1 dislike
Posted by Melissa Hammons on 01/18/2015 at 12:33 PM

Re: “Antiques and Beyond

WARNING: If you are a minority, especially one of Hispanic descent (like myself), I do not recommend shopping at this place!

I went in (it was around my third time shopping there) to find a cute little antique bottle for a crafts project for a gift, and decided to look around the store to see what was there. They do have nice quality items there, but I kept noticing someone, who turned out to be a both owner/renter there, kept looking at me and not removing his gaze from me or my direct. When I would look at him he just gave me a very fake smirkish smile. At one point I turned around surprised to see he was literally right behind me, he looked at me and smiled, THEN proceeded to pass me. Apparently he had been following me since the other end of the store that time.

Anyway, the really messed up part came when I finally found what I wanted. There was a small basket in one of the enclosed booths with bottles like the one I was after. I took a moment to look though them, picked two, and brought them up to the front counter. I asked the advice of one of the two women there at the time (the craft project gift was for a female friend), and after making my selection offered to return the bottle back myself since she might not know which booth it belonged to (my mother raised me well). When I returned to the booth guess who I found there going through the very basket of tiny bottles I had just pulled two from? He was clearly surprised when he saw me, tried to say something, but then just smiled again at me walked away without actually saying anything.

And it just got worse folks!

I then left for about a half-hour to eat something nearby since I felt calming down was the best idea. I returned, spoke with the management, who once I started telling the story of what happened looked at me with a look of "I can not believe you are bothering me with this. Get the (beep) out of my store.". He then gave me an obviously "I am sorry you felt that way..." based on his voice tone, and I proceeded to just leave.

AND it gets better still! As I was leaving the store biting my tongue I heard a very loud female laughter start when the door had almost finished shutting behind me. I guess she thought I was out of hearing range by them???

Summary:
I was racially profiled.
Followed around the store.
The manager looked pissed I was complaining about the incident.
A female employ behind the counter started laughing out loud about the incident when she thought I was out of hearing range when the door was almost shut behind me.
I do not recommend buying here, or even walking around in here, if you are a minority like myself.

Posted by MattOfDrake on 12/14/2014 at 7:54 PM

Re: “Solar Dimensions and Solarium

I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated:
'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships]. Your 1st month's prorated dues will be charged on the first billing.'
As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the girl behind the desk was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.
When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood as such and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a ‘prorated’ payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I’m fully aware that the mistake I made is trusting her word and I should have followed-up.
After returning from my travels, I noticed that a draw had been made on my credit card for ‘Solarium’ for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn’t find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn’t do anything retroactively. When I questioned why she wouldn’t honor an agreement she acknowledges that she made, I was offered a partial credit.
I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of October, they wouldn’t credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen’s email address 3 times and the phone call almost ended prior to her providing me with this contact information.
After asking several times to speak with Colleen’s supervisor, I was informed that she is unable to give out her contact information but she would have the Jennifer Smith, District Manager, contact me. I will continue to persistently work my way up the chain until I feel an appropriate resolution has been reached.
After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, August, September and October totaling $394.40.
I have never had an experience with any business as greedy as this one and feel they should be ashamed of how they are conducting business. I highly recommend avoiding any binding agreement with this company or trusting the word of any employee. After running a quick search, I found 3 stories similar to mine (please see links below) so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau, and take legal action. This type of business practice is unacceptable.
http://www.yelp.com/biz/solar-dimensions-atlanta-10?hrid=9QjswJUBBEGKdp9FSh6jlw
http://www.citysearch.com/profile/40837681/alpharetta_ga/solarium_alpharetta.html
http://www.yelp.com/biz/solar-dimensions-atlanta-13?hrid=HXo-YZDwl73w7CSiaDDq6w

1 like, 2 dislikes
Posted by anon on 10/02/2014 at 3:45 PM

Re: “Mister HotShine Car Wash

Be careful people. I have been going to cloister car wash since they opened in Ephrata PA and when I moved to Reading PA I started going to the Sinking Spring location. Mr. Hot shine bought Cloister and let me tell you about the company from out of state. They want to come to PA and do business but they do not want to do business correctly. I was there on Saturday just like always with my Dodge Truck. My truck had a nice fiberglass hard tonneu cover on it until one of the car wash brushed got under it and lifted my truck up in the tunnel. My cover is cracked and the aluminum frame that attaches it to my truck was bent up on the passenger side past the cab in height.. I fiqured why get upset it was an accident they will make good for the damage however that is not what they told me. They told me that even though it is part of the truck it was not part of the truck from the assembly line so it is aftermarket. Even though it was installed by the Dodge dealer. So as of right now it is going to cost me 2000.00 for a new hard cover and Mister Hot Shine gets away with not fixing damage. If you have a truck with a hard cover I would not go there. If you have anything aftermarket I would not go there unless you are prepared to fix it yourself if they break it

1 like, 0 dislikes
Posted by Paul Catanzaro on 05/19/2014 at 7:01 PM

Re: “BookLogix Publishing Services

Authors Beware. Booklogix aka Apex Publishing is listed on authors beware and other websites. I was impressed by their original sales presentation yet when I began exploring and talking to book stores in the Atlanta area, I found out they have a less than stellar reputation. They overcharge on ISBN numbers. They have no comprehension of Amazon. They are basically a printer not a publisher. And for anyone looking to print a Christian book, run. The owners are very open that they don't believe in God and look down on us who do.

1 like, 7 dislikes
Posted by Monica550 on 05/18/2014 at 5:06 PM

Re: “BookLogix Publishing Services

Total fraud. Authors beware. They have no understanding of self-publishing. They are looking for a fast buck. They have no ability for mass printing. They do not do editorial and other aspects that they advertise. They actually claim its ok to plagiarize. If you want to throw away your money publish with them. They change names every couple of years see Apex Publishing

1 like, 10 dislikes
Posted by christenson_andrea on 05/14/2014 at 1:53 PM

Re: “Barnes & Noble Cumberland

This is a review for the cafe (Starbucks) inside of the Barnes and Noble store (which in itself is a great store with a competent and friendly staff). I wish I could say as much for the cafe. On more than one occasion, I have been treated in an exceedingly rude manner by one of the baristas. I'm not sure of his name, but he is there often. A quasi tall, skinny, white boy who frequents a beanie on his head. His manner, to start off with, is cold with an air of arrogance. He is never friendly with me and always seems to return my attempts of kindness with a response in the tone of "I'm better than you and don't want to engage in conversation with you, but I have to because it is my job so I will in the most in-genuine way possible that still allows me to be employed". On one occasion he made my drink wrong and I didn't realize until a few sips in. Not half the drink, literally 4-5 sips into the drink. When I went back to address the issue of him making my drink wrong he wanted me to pay for another. I kindly told him that I would not pay for his mistakes and asked him to make me another or get the manager. He begrudgingly obliged, but told me I would have to wait for the drinks (about 4) that had been ordered since I had gotten my original one. I again told him that, no, that wasn't going to work for me and to please make it right away. He rushed through it making it sloppily, happy to let me see his frustration with me, then rudely slid it across the counter to me. My next bad encounter occurred tonight when I ordered a Chicken Basil Pesto sandwich for dinner from the cafe. As I was biting into the second half of the sandwich I realized it tasted odd and the chicken was pink. Pink = raw. I went back to the counter to show them. He rolled his eyes at me. How rude!! I'm sorry I am not eating your raw chicken and that I have bothered your precious time. Then he just kind of stood there with his arms crossed until I asked what could be done. He said that he could not give me my money back and that a manager was necessary for that. I told him I was hungry and didn't need my money back and another sandwich would suffice. I even told him just half of one would be fine since I had already eaten half of mine. Again, he was so rude. Dramatically and loudly pulling out the new sandwich for me, slamming the knife down to cut it in half (I'm also convinced he purposely cut unequal halves and gave me the smaller one, I wouldn't put it past him), and hastily throwing it in the oven carelessly and slamming the door. I mean, really!? Was I out of line for not wanting to eat raw chicken and asking for a new sandwich!?!? Neither of these times was I rude about the mistakes. I worked at Starbucks for 2 years and I know how some customers can be so I make it a point to be extra kind, but this man is making it hard. I spend a lot of my time at Barnes and Noble. Especially in the cafe, reading working on my computer. It is my happy place. This man, however, makes me so uncomfortable that I will now drive the extra few miles to another location. I am a tolerant person with a long fuse, if this man is getting underneath my skin he doesn't belong in customer service. The rudest barista I have ever encountered.

Posted by Emily Scarbrough on 02/02/2014 at 9:33 PM

Re: “Mister HotShine Car Wash

Horrible. Had car washed at Cactus about 1x a month - almost always had a great experience. This time spent $40 as I wanted a good clean outside, and the inside dash/carpet cleaned and shined. 1.5 hours later, they paged me, I came out and the guy was standing 100 feet from my car - handed me my keys and stood there waiting for a tip - no interest in looking at car with me. I walked over to car and from 20 feet away could see dirt on the doors, outside, hood, fenders. I walked up and ran my finger across the car and it easily wiped off - it was like they had not even washed it. Turned around to see the guy's reaction - but he was gone. Stood there for 10 minutes waiting for someone to come finish the car, but no one came. Asked for help kept being told someone would come over. Inside of car was even worse - not even vacuumed. There was some polish wiped across the dashboard, but had not been cleaned first, so just smeared the dirt and polish together. Car had not been vacuumed. Grit and grime all over the center console. Had not even been wiped down much less "deep cleaned" Went inside asked for manager. Came back outside and waited while they closed the shop and still no help. Finally gave up and left in frustration. Waste of Money STAY AWAY.

7 likes, 0 dislikes
Posted by CWhite76 on 01/14/2014 at 9:45 AM

Re: “Four Corners of the Earth Market Place

The owner of this building is a parking tyrant. The lot that is there is not at all marked that it is a pay lot. The parking company Vise stands by and will not even tell people that it is a pay lot and then will boot immediately. I had no idea that this was a pay lot, went to Elmyr to pickup food and when I came out less than 5 mins later was booted. The "attendant" was an ass. 75 dollars later, I got my car back.

Posted by Burrito on 12/21/2013 at 8:06 PM

Re: “Atlanta Antique Gallery

this place is CLOSED

Posted by Milly on 04/03/2013 at 1:24 AM

Re: “Happy Feet Boutique

I too had a terrible experience with them! Businesses like this one need to get a grip in this unstable economy. Every customer matters and a lot of large businesses and small ones too are guilty of forgetting what customer service is. I will never visit this place again and will spread the word.

Posted by atl85jj on 02/28/2013 at 1:32 PM

Re: “Rondo Distributing Co.

I got thrown out of Rondos Distributing (voodoo mansion online) today in downtown Atlanta. I merely picked up a box of soap and got told to leave. They claimed "I" could only look but not touch. Seems this Rondo guy still thinks it is the 1940s back when they first opened the store. When will things change. Do not patronize Rondos please.

15 likes, 25 dislikes
Posted by Rio on 12/14/2012 at 8:02 PM

Re: “Performance Health Centers of Atlanta

Unprofessional service. They require advance notice to cancel, but, they change your scheduled appointments on you without a call or warning--what an inconsiderate convenience. I cancelled, asked for a refund from groupon, and went somewhere else.

I cannot rate the actual service, but it sure says a lot when one haven't even made it through their doors and already getting last-class courtesy and unprofessional service. I saved myself the headache of surprise. I definately will not recommend this center.

Very Disappointed.

2 likes, 0 dislikes
Posted by rob blac on 12/04/2012 at 2:58 PM

Re: “11th Street Mens Consignment

Terrible consignment practices, I took clothes into store in June- it's November, Greg- owner still has NOT paid me for my items and he yells at me when I call to get my money and forgets every conversation he has. I DO NOT recommend this store for consignment - the phone number when googled does not match the actual number to the owner - Greg. Im fighting to get my stuff back or the money for it. If you can't do business fair, then why be in business??????

1 like, 0 dislikes
Posted by Loretta Spearman on 10/29/2012 at 6:31 PM

Re: “Kroger - Ansley Mall

The Worst Kroger.... in Town!!!! Compare with the Brookhaven store..... Ansley is A complete Joke... Meat department Really??? what Meat Department .. Corporate needs to buy this... HOT Mess back and REDO IT.... Restrooms ....Truck stops and Gas stations are cleaner and then the people who work there.. OMG
a few good ...the rest.. really

5 likes, 13 dislikes
Posted by Dave Glahn on 08/12/2012 at 9:24 PM

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