Fantastic, unique food. great staff and experience. a must-try for those in Atlanta.
A couple months back I bought a gift certificate to take my fiancé out to a nice dinner at Plaka, and when we went to redeem the certificate Friday night the manager said that it was no longer valid. He claimed that the restaurant had changed ownership recently and wasn't responsible for Plaka’s past obligations, and therefore we were out $50. So let me get this straight, the name on the building stays the same, the location doesn't change, the menu is identical, the same staff remains, the company's Brand, image and messaging go untouched, yet some random guy in the back is replaced and all previous obligations and debts are expected to disappear. How is that remotely ethical? I am a management consultant by trade, and it’s pathetic to see a business with such unfair, dubious and profit-driven practices. Here's some expensive advice, put the customer at the heart of all of your business practices, from the loneliest greeter to the top decision makers. I've turned businesses like yours around and it wasn't by cutting corners and treating customers poorly; it was by doing what's right every minute of every day... successful owners call this Business 101! You’re following the same path as the last owner and we all know how that turned out. While you can't undo what previous owners have committed to, you can certainly make up for their practices by being a strong, ethical, and exemplar member of the community who provides consistent, outstanding service. Friday night Plaka failed miserably at being that service provider, but it’s not too late.
They are well worth the price, which is about double what this article says.
Best place to eat in Gwinnett County. Food is great but it's always crowded.
Creative Loafing Atlanta
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