Horrible experience. I got ripped off for $80. I will never go back again. They sold me a broken piece which they admit it did not work and have no replacement for. The only offer was store credit. There was nothing else I wanted to get. They seemed friendly but ended up not keeping their end of the bargen. Shame shame shame on you.
The cashiers are great, friendly attentive and polite, however floor associates do not offer help, are not knowledge about items and the customer service counter is extremely rude and unprofessional as are the managers when you attempt to report a problem,this is not only at this location, also the meat, seafood and produce departments are scary, full of fruit flies, gnats and when i attempted to purchase fresh seafood, a horse fly landed on the salmon, i walked away,i would rather pay more for the quality next door.
Great Place to rent motorcycles in Atlanta GA
WARNING: If you are a minority, especially one of Hispanic descent (like myself), I do not recommend shopping at this place!
I went in (it was around my third time shopping there) to find a cute little antique bottle for a crafts project for a gift, and decided to look around the store to see what was there. They do have nice quality items there, but I kept noticing someone, who turned out to be a both owner/renter there, kept looking at me and not removing his gaze from me or my direct. When I would look at him he just gave me a very fake smirkish smile. At one point I turned around surprised to see he was literally right behind me, he looked at me and smiled, THEN proceeded to pass me. Apparently he had been following me since the other end of the store that time.
Anyway, the really messed up part came when I finally found what I wanted. There was a small basket in one of the enclosed booths with bottles like the one I was after. I took a moment to look though them, picked two, and brought them up to the front counter. I asked the advice of one of the two women there at the time (the craft project gift was for a female friend), and after making my selection offered to return the bottle back myself since she might not know which booth it belonged to (my mother raised me well). When I returned to the booth guess who I found there going through the very basket of tiny bottles I had just pulled two from? He was clearly surprised when he saw me, tried to say something, but then just smiled again at me walked away without actually saying anything.
And it just got worse folks!
I then left for about a half-hour to eat something nearby since I felt calming down was the best idea. I returned, spoke with the management, who once I started telling the story of what happened looked at me with a look of "I can not believe you are bothering me with this. Get the (beep) out of my store.". He then gave me an obviously "I am sorry you felt that way..." based on his voice tone, and I proceeded to just leave.
AND it gets better still! As I was leaving the store biting my tongue I heard a very loud female laughter start when the door had almost finished shutting behind me. I guess she thought I was out of hearing range by them???
I was racially profiled.
Followed around the store.
The manager looked pissed I was complaining about the incident.
A female employ behind the counter started laughing out loud about the incident when she thought I was out of hearing range when the door was almost shut behind me.
I do not recommend buying here, or even walking around in here, if you are a minority like myself.
Excellent tips! You have really nice hair. Thanks for your contribution! I will bookmark it and I will come it back hair salon hoboken
I have been shopping here for years. They have always treated me with respect, and they have been patient with me as I shopped. I know from working in retail, the customer should not put their handbag on a glass counters, and I have picked up items and touched items, and they said nothing.
There were certain spiritual deities I knew not to touch. But I do know they will not give change for the meter, and there is a sign on the door.
I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated:
'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships]. Your 1st month's prorated dues will be charged on the first billing.'
As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the girl behind the desk was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.
When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood as such and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a ‘prorated’ payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I’m fully aware that the mistake I made is trusting her word and I should have followed-up.
After returning from my travels, I noticed that a draw had been made on my credit card for ‘Solarium’ for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn’t find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn’t do anything retroactively. When I questioned why she wouldn’t honor an agreement she acknowledges that she made, I was offered a partial credit.
I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of October, they wouldn’t credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen’s email address 3 times and the phone call almost ended prior to her providing me with this contact information.
After asking several times to speak with Colleen’s supervisor, I was informed that she is unable to give out her contact information but she would have the Jennifer Smith, District Manager, contact me. I will continue to persistently work my way up the chain until I feel an appropriate resolution has been reached.
After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, August, September and October totaling $394.40.
I have never had an experience with any business as greedy as this one and feel they should be ashamed of how they are conducting business. I highly recommend avoiding any binding agreement with this company or trusting the word of any employee. After running a quick search, I found 3 stories similar to mine (please see links below) so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau, and take legal action. This type of business practice is unacceptable.
Awesome crew, awesome work, if you haven't been there yet, you need to. You are missing out. OYT is the best!
Well I usually go in to make purchases to get cash back. Today I sent my son (young, African American , male) and they stopped him because I guess a person like him shouldnt be in Buckhead getting that much cash back. My son called me and I had him to put a manger on the phone. The manager (Mike) told me that they were not a bank and my son should have used the ATM. I told him that the policy was up to $100 Cash Back per transaction. It should be changed to per VISIT!
We didn't love them enough! They're closing at the end of Sept. 2014.
Fantastic selection. Frequently rotating beers. Friendly, knowledgeable staff. Could you ask for more? Well, maybe free beer ;-)
This is very useful information shared here. Thank you for sharing it.
Hi, our meetings are the last TUESDAY of every month. Can you correct?
See Misty! She's patient, gentle, friendly and great at her job! Love my brows! <3
I just left this store after Mike (at least that's what he said his name was) asked me to leave and he assaulted me. I had my pocket book on the counter with an envelope under it. He called me an ignorant bitch, grabbed the envelope and shoved it at me. The situation got heated after I asked to speak with another sales person because he got impatient. After he said no buy something or get out. I wasn't sure if he was being disrespectful because I was black or a woman. I think he needs to relocate. I wonder how many people he acted this way with that didn't want to take time out for all this negativity. Well, he got me on the wrong day. I have already called the Mayors Office, City Councilman Hall and the Better Business Bureau. I was knocked off my feet when I read his reviews.
I haven't done too much boutique shopping, but I LOVE this one. The jewelry is amazing, there's SO MUCH of it. The clothes could definitely work for a wide range of people. It's an adorable little store and the woman who helped me at the cash register was super sweet.
This is my favorite boutique in Virginia Highlands. I bought a skirt and pants on my last shopping trip to this charming place and I get compliments every time I wear them. Prices are great and the employees including the Owner, Terri Hill are fantastic. Must stop when you are looking for something unique!
Adrene is unique and fun to shop with!
love this place!
Creative Loafing Atlanta
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