Very poor service. The chunky female bartender with the tacky sleve tattoo that calls herself a manager is the worst bartender i have ever seen. My food was not cooked the way i ordered it. She actually told me i could not take my leftovers home with me because the wings were .50 each. This would be a great place if there was an entirely new staff. They're all burnouts.
I want to start off by saying all of the 4 and 5 star google reviews about Boutique Guitar Exchange are lies, I live close to the store and know for a fact that those reviews were falsely written by employees and friends of Boutique Guitar Exchange. The most accurate review is this one:
"Zero customer service. .. Apparently in their attempt to be hip, cool, retro ams all that they have succeeded only in being disinterested, off-putting douches. I'd rather go to guitar center."
I've frequented this shop on and off since 2010 and every time I go into the store, the rude salespeople make me feel like a second rate chump who's going into their place of business to cause trouble. The minute you come in the door, the cashier has this elitist, snobby attitude and barks at you for touching any of the instruments on the wall. When you actually try to make a purchase or need a guitar cable to test out equipment, that same snobby salesman has suddenly evaporated into thin air, nowhere to be seen or assist you. Let's set the record straight - Boutique Guitar Exchange does not value customer service or people at all, they want your money. This guitar shop uses upscale retail terminology and smoke and mirrors to hide the fact that they hire uneducated backwoods hicks for the cashiers and salespeople. I used to work at Sam Ash in Marietta and we never treated a customer with such disdain and hounded them for money. Let me repeat, Boutique Guitar Exchange does not value good customer service. They are ravenous wolves that will rape your pockets and sell you any shoddy product, they don't care about you, you are a mere dollar sign to them. Here is a list of honest and reputable music stores actually worth shopping at in ITP Atlanta.
648 McDonough Blvd SE, Atlanta, GA 30315
Guitar Center Atlanta
1485 Northeast Expy
Atlanta, GA 30329
Firehouse Guitars and Music
Medlock Plaza Shopping Center, 2520 N Decatur Rd, Decatur, GA 30033
Do yourself a favor and avoid this vipers' pit, go shop at an honest music retailer who genuinely cares about providing superb customer service.
If you are a drunk and you are looking for drugs this place that has them. If you looking for meth and other drugs come on down to Cabbagetown.
Horrible experience. I got ripped off for $80. I will never go back again. They sold me a broken piece which they admit it did not work and have no replacement for. The only offer was store credit. There was nothing else I wanted to get. They seemed friendly but ended up not keeping their end of the bargen. Shame shame shame on you.
Agree with Donnie. Even on the rare occasion that they book an actual professional comedian at Jerry Farber's Sidedoor, the 85 year old host has to get up and do an additional unecessary 30-40 minutes AFTER the headliner and suck all the life out of the room. No wonder this place is on the way out.
The ribs were tough not season well lemonade way too sweet and customer service with attitude no thanks Anna's bbq
The cashiers are great, friendly attentive and polite, however floor associates do not offer help, are not knowledge about items and the customer service counter is extremely rude and unprofessional as are the managers when you attempt to report a problem,this is not only at this location, also the meat, seafood and produce departments are scary, full of fruit flies, gnats and when i attempted to purchase fresh seafood, a horse fly landed on the salmon, i walked away,i would rather pay more for the quality next door.
[This comment has been removed to comply with Creative Loafing's comment policy.]
WARNING: If you are a minority, especially one of Hispanic descent (like myself), I do not recommend shopping at this place!
I went in (it was around my third time shopping there) to find a cute little antique bottle for a crafts project for a gift, and decided to look around the store to see what was there. They do have nice quality items there, but I kept noticing someone, who turned out to be a both owner/renter there, kept looking at me and not removing his gaze from me or my direct. When I would look at him he just gave me a very fake smirkish smile. At one point I turned around surprised to see he was literally right behind me, he looked at me and smiled, THEN proceeded to pass me. Apparently he had been following me since the other end of the store that time.
Anyway, the really messed up part came when I finally found what I wanted. There was a small basket in one of the enclosed booths with bottles like the one I was after. I took a moment to look though them, picked two, and brought them up to the front counter. I asked the advice of one of the two women there at the time (the craft project gift was for a female friend), and after making my selection offered to return the bottle back myself since she might not know which booth it belonged to (my mother raised me well). When I returned to the booth guess who I found there going through the very basket of tiny bottles I had just pulled two from? He was clearly surprised when he saw me, tried to say something, but then just smiled again at me walked away without actually saying anything.
And it just got worse folks!
I then left for about a half-hour to eat something nearby since I felt calming down was the best idea. I returned, spoke with the management, who once I started telling the story of what happened looked at me with a look of "I can not believe you are bothering me with this. Get the (beep) out of my store.". He then gave me an obviously "I am sorry you felt that way..." based on his voice tone, and I proceeded to just leave.
AND it gets better still! As I was leaving the store biting my tongue I heard a very loud female laughter start when the door had almost finished shutting behind me. I guess she thought I was out of hearing range by them???
I was racially profiled.
Followed around the store.
The manager looked pissed I was complaining about the incident.
A female employ behind the counter started laughing out loud about the incident when she thought I was out of hearing range when the door was almost shut behind me.
I do not recommend buying here, or even walking around in here, if you are a minority like myself.
A couple months back I bought a gift certificate to take my fiancé out to a nice dinner at Plaka, and when we went to redeem the certificate Friday night the manager said that it was no longer valid. He claimed that the restaurant had changed ownership recently and wasn't responsible for Plaka’s past obligations, and therefore we were out $50. So let me get this straight, the name on the building stays the same, the location doesn't change, the menu is identical, the same staff remains, the company's Brand, image and messaging go untouched, yet some random guy in the back is replaced and all previous obligations and debts are expected to disappear. How is that remotely ethical? I am a management consultant by trade, and it’s pathetic to see a business with such unfair, dubious and profit-driven practices. Here's some expensive advice, put the customer at the heart of all of your business practices, from the loneliest greeter to the top decision makers. I've turned businesses like yours around and it wasn't by cutting corners and treating customers poorly; it was by doing what's right every minute of every day... successful owners call this Business 101! You’re following the same path as the last owner and we all know how that turned out. While you can't undo what previous owners have committed to, you can certainly make up for their practices by being a strong, ethical, and exemplar member of the community who provides consistent, outstanding service. Friday night Plaka failed miserably at being that service provider, but it’s not too late.
On 10/3/14 I called in a pick up order. I was hung up on by the old angry black woman who answered in the phone in the midst of my order. When I arrived at the restaurant there was a line as long as the sidewalk. The old angry black woman keeps an attitude, thereby giving bad customer service to all patrons. I attempted to speak to the owner Fred about his bad practices andn his response was "well don't order from here". Now I noticed that not one cook was wearing a hair net or gloves. All the servers and cooks are older ladies, over age 65, who cannot partially see, hear or speak. They are missing teeth, causing saliva to fly on consumers food. Everyone talks with an attitude. There are flies swarming inside the cooking area. We have a business that is the only one like it in downtown Atlanta and the service is bad as well as the unkempt employees who serve.
I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated:
'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships]. Your 1st month's prorated dues will be charged on the first billing.'
As my first billing was charged on 03/01/2014, I would expect March to be month 1. I travel for a living and was leaving town 06/01/2014, returning only sporadically through the end of September. As I believed I could cancel after I paid for the month of May, this seemed to work perfectly. When I visited the salon towards the end of May and requested cancellation of my account, the girl behind the desk was systematically unable to complete my request. I was provided the number for Colleen Vale, Corporate Office Supervisor, to discuss this further.
When I called and spoke with Colleen, I was informed that the month of March counts as the 1st month that is prorated into my initial billing and therefore was committed through the month of June and could not cancel until the final draw was completed. I informed to her that this was not explained to me when I opened my account and I was told my commitment was for only 3 months, thus available for cancellation after May. She expressed her understanding that the contract could be misunderstood as such and offered to credit my Solar Dimensions account for the June payment and freeze my account until my work travel died down. Considering a ‘prorated’ payment is to account for a partial month and my contract started on the first of March, I was not pleased with this resolution but felt it was not worth the fight. I asked if I needed to send any sort of reminder or follow-up to ensure this was taken care of (as we spoke near the last day of May and she could not complete the transaction until after the June draw) and she said no, that she would take care of it. I’m fully aware that the mistake I made is trusting her word and I should have followed-up.
After returning from my travels, I noticed that a draw had been made on my credit card for ‘Solarium’ for the month of October. When I further investigated, I noticed that the account was never frozen and Solar Dimensions had inappropriately created unauthorized charges for 4 months of services ($78.88 x 4 months = $315.52) to which I did not agree. I immediately called Colleen and at first she stated she did not recall our conversation and that she searched her email and couldn’t find anything evidencing our conversation. She then retracted that statement, saying that she did remember speaking with me but because she could not find anything in writing regarding the freezing of my account, she couldn’t do anything retroactively. When I questioned why she wouldn’t honor an agreement she acknowledges that she made, I was offered a partial credit.
I continued to express my dissatisfaction and asked to speak to her supervisor and the final offer was a credit to my Solar Dimensions account (not my credit card) for the 3 months I was traveling but because I am in town and can use the month of October, they wouldn’t credit the 4th month. I then expressed my extreme displeasure with this proposed resolution as I was falsely misled to believe that my only financial commitment to Solar Dimensions subsequent to June was $5 per month to freeze the account but instead $315.52 (not including the month of June that I am still against) was forcibly relinquished. During this phone call, Colleen stated that I need to email her in regards to cancelling my membership but I had to ask for Colleen’s email address 3 times and the phone call almost ended prior to her providing me with this contact information.
After asking several times to speak with Colleen’s supervisor, I was informed that she is unable to give out her contact information but she would have the Jennifer Smith, District Manager, contact me. I will continue to persistently work my way up the chain until I feel an appropriate resolution has been reached.
After consulting with a contract lawyer and re-reviewing both the contract and my credit card charges, I firmly believe that Solar Dimensions falsely misled me and should credit my credit card, not my Solar Dimensions account, for the months of June, July, August, September and October totaling $394.40.
I have never had an experience with any business as greedy as this one and feel they should be ashamed of how they are conducting business. I highly recommend avoiding any binding agreement with this company or trusting the word of any employee. After running a quick search, I found 3 stories similar to mine (please see links below) so this is obviously not their first offense. I fully intend to put my story on as many social media outlets and review sites as possible, and if successful resolution is not achieved within the company, I intend to dispute the charges on my credit card, report them to the better business bureau, and take legal action. This type of business practice is unacceptable.
Jerry Farber's Sidedoor needs a consistent lineup. The acts that appear are almost never what is advertised on the website and nearly always a disappointment. Jerry Farber's Sidedoor should suspend their cover charge or better yet, operating as an entertainment venue.
I have not been to the gallery but I'm still waiting to receive art from Joy three years ago. I would avoid him at all costs he is an unethical artist with nothing but poor excuses.
This was my first time trying this place out and it will also be my last. I came in a little after 8pm on a Wednesday night to place a small take out order for 2. Upon entering I was impressed by the atmosphere of the place. Good thing as I got to enjoy it for about five minutes before anyone acknowledged me. I stated that I was placing a take-out order and was given a menu. I sat near the door and looked around a bit more and noticed the place empty other than a party of maybe 15. They were just casually talking having already placed their orders.
This is a large place with room for many, many others so this shouldn't be too big a problem. I look the menu over for some time and make my decisions. I go to the front desk again and wait... again. Another nearly ten minutes this time for the same hostess to ask if I am ready. I order an appetizer, a soup, and two entrees. I then take a seat at the bar to wait for my food. as I do I see servers begin to bring out food to the party of 15. Time passes as I wait and a few other guys come in and sit at the bar. they are greeted and asked if they would like to order.
A couple comes in and is taken to a both. Its been about 20 minutes now and no more food is going to the large table. The three guys at the bar now have their drinks and one has his food order. I continue to wait at the bar. Not being asked if I would even like a drink while I wait. It's been about 35 minutes now and another group of 10 or so comes in to ask to eat outside. Arrangements are made with tables on the patio and they are led to their chairs. I manage to make eye contact with the hostess that took my order some 40 minutes ago and she says that they are just waiting on my order of salmon.
I think that a piece of fish shouldn't take too long to cook and continue to wait. And wait. And wait. Another 20 goes by and finally at round about the hour mark from when I placed my order the hostess returns with my order. At this point I am frustrated, tired of being here and being ignored, hungry, and just want to go. I pay and leave.
After a short less than ten minute drive home I open my bag to find even more disappointment. The Singapore noodles look and taste almost as good as what I normally get from a local Chinese take out, only at three times the price here. The Thai basil rolls are spectacularly bland. The honey salmon is overcooked (seriously?) which was attempted to be covered up by drowning it in sauce. It also came with about a small ice cream scoop of overcooked white rice. And my Tom Yum soup.... no where to be seen. So, I decide to give them a call and speak to a manager to let them know that they really messed things up tonight. My career deals directly with restaurants and I know they need to know when this sort of thing happens.
So I call and the phone rings about five times and goes to a voicemail that is full and hangs up on me. I call again and on the third ring the a man picks up. I ask if I can speak with the manager on duty and am told to hold. The hostess now comes on and asks if she can help. I restate that I am looking for a manager and she says that one is not there. So, I ask if anyone is in charge and may I speak to them. She says that she guesses that might be the next in charge. Rather than waste any more time I ask when someone actually in charge will be in and am told to call back in an hour. Abou to make that call now.
So, unless you enjoy such horrible service, take-out level food at three times the price I recommend that you do not patron this establishment.
I live in the area and have to agree with the statements above. Bathrooms are disgusting and the only thing we order is popcorn precisely because the employees don't wash their hands while handling food. The seats are comfortable but management doesn't keep the place clean. If you have little kids I would steer away from the place.
This place is all right if you are white. They have a strange attitude toward people of color.
Racist undertones plague this dive,not only in the booking but also in the staff's attitude
Towards certain ethnic groups. Don't believe me?,pay more attention your next visit.
Yes,the food is OK.
its an ok indian buffet for lunch but i would never go back
Me and my friends went to Footprints thinking that we were going to have fun but it ended up being just the opposite. The music and the food sucked! The service that we received from the waitress was horrible!! It is not worth paying 15 bucks to go there. Please don't waste your time or money.
Can you give NEGATIVE stars??? First off the staff is just LIES to you about the wait time. Our 1 ½ hour wait turned into a 2 ½ hour wait. Then we were FINALLY seated next to the bar where all the drunks could run in and out of the restaurant hitting us in the back CONSTANTLY!!!!! Then the wait staff continued with this ABUSE AND BATTERY by pushing through the drunks and hitting us in the back!! The food was HORRIBLE!!! I had what the menu called Shrimp and Grits…RUBBERY shrimp over OVERCOOKED grits with COLD GREASY onions and peppers on top. My husband had the shrimp and steak, ONLY 4 SMALL SHRIMP AND 4 SMALL PIECES OF STEAK!!!! Appetizer sized proteins on entrée sized starch!! Another person ordered the Po Boy WITHOUT rémoulade sauce, when the waiter brought the sandwich, he was asked if there was rémoulade sauce on it, the waiter said NO. Well the sandwich was COVERED with rémoulade. So even the chef and wait staff are CLUELESS about the menu. This was our anniversary celebration, and after all the ABUSE we were put through, NOT EVEN A PIECE OF CAKE was brought to our table. HORRIBLE HORRIBLE HORRIBLE PLACE. On top of all of this, I was SICK to my STOMACH half the night after eating here!!! Do yourself a favor and go to Popeye chicken for better food, larger sizes and more authentic Cajun cuisine!!!
Creative Loafing Atlanta
Powered by Foundation