A in the A 
Member since Feb 24, 2014

Everything posted is my personal opinion based on my own personal experience.


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Re: “Atlanta's taxi industry declares war on Uber, Lyft

Rick, Checker Cab is a safety issue. I had a checker cab pick me up. The cab I called was impatient, so he left me, so I had to take the next cab that showed. (Uber will never leave the person who called for it as it is already signed to that individuals account to be GPS tracked.) I went to checker cab b/c I left my phone in the cab that I took, and low & behold, no record of who picked me up because every driver is "contracted." And you know as well as I do, that you have several drivers that are "contracted" that work off duty & don't turn on their light, so they are not GPS tracked...therefor no record of my ride. How is that safe? Also, the drivers violate the taxi authority laws as much as possible. They abuse the "flat rates" and refuse to take credit cards...they will even try to charge 2 flat rates if you ask to stop at another location like a fast food joint on your way home from an establishment and they always demand cash. If you ask for the to run a card, they cuss you out or even refuse to let you out of the cab until you allow them to take you to an ATM...all the while the meter is running. So...NO...YOU are misinformed about the operation of your business. If you cracked down on your drivers more and made them follow more standard procedures, then someone riding in a cab would actually be GPS tracked like they do in Uber, so if someone goes missing...they will be found. If a driver is rude and refuses service due to a person requesting to pay with a credit card (which is illegal) then you will be able to actually mentor that employee to be a better representative of your company. It was definitely spelled out to me that your drivers are contracted. Do not sit here and disagree with everyone just b/c you have a false image of what is actually going on in your own company. It's embarrassing how much the taxis overcharge, how the picture on the dash sometimes doesn't look like the guy who is driving me, and how many cabs sit outside of establishments at night with their light off & REFUSE to run the meter even when you are going from a business to a residence or a residence to a business. The taxi authority in Atl is an embarrassment also. If anything I think that the taxi cab drivers need to be more regulated b/c the general public is getting in a car with a STRANGER who is not even tracked. At least I know that UBER is tracking who is picking me up, and I get an email with the route my driver took, and I have a clear picture of my driver and his customer service rating. Your guys aren't regulated, so the service is actually crap. I'm almost always verbally assaulted & overcharged by your drivers and other taxi company drivers. I have not had anyone at UBER be anything less than wonderful, and my experience has always been top notch. Maybe that is why so many Atlantans are passionate about protecting Uber...b/c it's a quality service and we get a great deal for our $ and feel safe. I cannot say the same for the taxi's. You all need to stop asking for a level playing field b/c you actually have a lot of work to do before you can actually level the field. You are way behind in everything compared to Uber in my opinion.

3 likes, 2 dislikes
Posted by AngelAtl on 02/24/2014 at 8:34 PM

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