Isaac Wilcox 
Member since Mar 9, 2014


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Re: “UCI Kitchen & Bath Showroom

STAY AWAY!!!!! THIS COMPANY IS THE WORST COMPANY I HAVE EVER ENCOUNTERED!!!!! HORRIBLE INSTALLATION QUALITY, AND ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!!!!!!

My wife and I recently used this company to measure, fabricate, uninstall our existing kitchen counter tops, and install new granite counter tops. I've read reviews regarding their inability to keep schedules, but since my wife and I were not in a rush, this was no problem.

To our surprise, they were actually always on time from measuring the counter space, to coming the first time to install the new counter tops. This is where the nightmare began.

The guys who uninstalled our existing counter tops, and attempted to install the new counter tops did indeed work very hard. However, they were grossly unprepared to finish the installation the first time around. They did not have braces (and actually told us that we should have provided the braces) to hold the counter top for our bar, the granite back-splash was not sized correctly and they even cracked it when installing, there were openings visible from where the back-splash was installed, and the bar top was not cut and placed together smoothly. The guys spent a significant extra amount of time attempting to install our granite, and eventually just left without letting us know they were leaving.

The state they left our kitchen in was completely unusable, and unsafe. There were only two thin wooden sticks holding our bar counter-top up whereby our cat could have rubbed against any one of them at any moment to have the counter-top fall and crush her. Our faucet was not installed, and therefore we were forced to wash our dishes in our bathroom sink. Furthermore, our kitchen was left in this state for over a week and a half, with my wife and I constantly calling them to reschedule an appointment for them to come out and finish the job! At some point, the sales guy/manager told us that he thought the job was finished!!!!

After one and a half weeks of constantly calling, emailing, etc. they sent the same two guys out to finish the job. This time my wife and I bought braces, and assisted them in installing our counter-top, so that we could make sure it was done correctly. This is completely unheard of, especially since we are paying for them to install this for us without any hassle. Since my wife and I assisted and provided the necessary tools for the installation, the counter-tops were installed correctly. If I were to judge the quality of the installation, I'd say it appears to be a DIY (do it yourself) project and not a professional installation that was paid for.

After they completed the installation, UCI charged the remaining balance of our credit card without any authorization. They did not call to make sure we were satisfied with the installation, nor apologize for the inconvenience. They simply charged our credit card, and of course the transaction was rejected by our credit card company. UCI at this point took it upon themselves to finally reach out to us, and threaten to sue us and add additional charges if we did not pay immediately. The nerve of these people!!!!! We went ahead and paid right away, but I warn everyone looking at this company, STAY AWAY!!!!!! This is the WORST company I have ever encountered, and they do not deserve to be in business with this type of service.

Posted by Isaac Wilcox on 03/09/2014 at 10:22 PM

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