BethanyShea 
Member since Jan 10, 2011


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Re: “Closing time: what do a restaurant's hours really signal?

I really enjoyed OYdaves response. Didn't take the time to read all of the commentaries on this article, but found this editorial very interesting. I am a "closing" server at a very popular steakhouse and have closed 5 nights a week for the past 6 years. A few peoples rudeness aside, I do believe that people have a right to be seated and served until the doors are locked. The argument that labor is being wasted is weak...we are here for people. You never know what is going on with a situation...they may have recently suffered a loss and are leaving a late memorial...not necessarily likely, but always err on the side of KINDNESS! The only thing I would advise a wary patron on is not lingering wayyyyy after closing....some people are just plain oblivious to the fact that they are keeping 6+ people hostage with a mundane conversation that could easily be held in the parking lot. In corporate restaurants we have very specific protocol about the amount of people left in the dining room and building with patrons still for strict safety reasons. So be considerate, but for the most part the consideration should be left up to your friendly smiling server. I reap so much joy in my life from maintaining professionalism as a server and hopefully making people feel welcome at ALL times. That's why I decided to become a nursing student so that I may extend that unconditional "hours don't matter, love" to people in need.

2 likes, 1 dislike
Posted by BethanyShea on 01/10/2011 at 8:22 PM

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