Let me premise this post by saying I like Grindhouse's burgers. Next, I will say my first experience with Grindhouse was a wonderful experience. I went to the Edgewood/Sweet Auburn location. The service was great, actually the best. The guys behind the counter were super nice and truly went above and beyond as far as customer service goes. This post, however, is regarding the Piedmont location.
This is how my experience went. (Sept 1, 2012 9pm). We decided to order take out from the Piedmont location. After trying to call the store for ten minutes and getting a busy signal, we decided to drive to the store and just order at the counter. When we arrived, it wasn't that busy. There was a small line and by the time we got to the counter, there was nobody behind us. I told the counter girl the problems we had on the phone, and she shrugged it off. Ok, no big deal. Then, perhaps this was my downfall. We were ordering 2 combo meals, and I wanted to see if we could replace 2 of our drinks for 1 milkshake. Only after the counter girl rolled her eyes, did we get our answer. No. Ok, no problem. Maybe she thought I was being difficult? So, I tried not to show how much her attitude was bothering me. But then every response after was curt and rude. When I didn't see where the drink lids were, she spoke to me from behind the counter as if I was a child. "To the right, to the right, further, further." I honestly wanted to ask what her problem was at this point, but I was afraid I might get my food spit in. After being handed a table ticket and told to sit anywhere, I confirmed that we wanted our food to go, she responded "yeah, I know." She might as well have said "Duh, I got that." I thought maybe I was crazy, but my boyfriend was similarly appalled at how I was treated. We decided not to say anything and just get our food and go. At this point, we really regretted handing our money over.
Having worked in customer service, myself, I can say without a doubt that this was the most terrible customer service I've ever had. Perhaps Grindhouse should reconsider who they have as the face and first impression of their company. While I will not stop patronizing Grindhouse Burger, I will NEVER EVER return to this location. I'll stick to the Sweet Auburn location.
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