I was super excited about going to Footprints for Valentine's Day dinner yesterday. However, what was supposed to be a fun romantic evening ended up being a HUGE DISAPPOINTMENT. Upon entering the restaurant, the staff gave me a rose (which was a nice touch), but that was about the only nice part of the being there last night. Service was terrible! We waited about twenty minutes for everything! Twenty minutes for our server to come to the table, twenty minutes to take our drink order, twenty minutes to bring the drinks back, twenty minutes to get our appetizer order, twenty minutes to come and tell us that someone else got our appetizer's and that they would fix another for us, twenty minutes to get that, twenty minutes to refill a drink...with the wrong drink, twenty minutes to come back so we could let them know we had the wrong drink, twenty minutes to ask another server for the drink we were still waiting for...etc. It was just REALLY POOR SERVICE!
I was extremely disappointed, but because we love the music and liked the food, we grinned and moved on. However, the kicker, and final straw for us was when the credit card machine they had didn't work. Regardless, of what occurred with the network, I feel they handled the situation VERY POORLY. They suggested us giving our card information and signing an unprocessed transaction...but they promised to call us back when they would put it through. Really??? In this day and age, who does that?? Then they suggested we could pay cash, which our "lovely" server let us know about a QT gas station down the street where we could go to get the money. Really????? Again, who does that??? Well, Footprints Cafe in Lawrenceville, GA. does. Finally, just being super pissed about the whole experience, I LEFT my date to DRIVE to a bank to get money to pay for our meal at what I THOUGHT was an established and classy restaurant. Clearly, I was wrong,and speaking to the manager was a waste of time as well. I will NEVER set foot in that location again, and I have EVERY intention of WARNING all those that I know, know what they are in for. It is NOT worth the aggravation and hassle. The food is tasty, but just be prepared if you do go to WAIT long for everything, and make sure you have someone there who can make a trip to an ATM if you have a debit/credit card.
~ One seriously disgusted and disappointed customer
Creative Loafing Atlanta
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