How to Counteract Crises When Customers Complain, Curse, and Create Chaos
Fri., July 20, 12 p.m. 2012
$99 (includes lunch and materials)
When your customers express anger, seldom is it about you. But their dissatisfaction is often an accurate snapshot of how they view your company at that moment. And the way your customers feel following an interaction with you or your employees can make the difference between whether they choose to continue to do business with your company or take their business to your competitor. In this onground lunch and learn, participants will learn the L.A.P.S.E. Model to diffuse customer anger.