Sunday, September 2, 2012
Transit MARTA: Bring cash, Breeze system still not accepting credit and debit cards
Posted by Thomas Wheatley @thomaswheatley on Sun, Sep 2, 2012 at 6:08 PM
Due to MARTA Breeze vending machine systemwide delays, customers are encouraged to bring cash for entry until debit and credit card function is restored. MARTA is increasing staff at several locations to reduce any inconvenience and help customers traverse the system with minimized delays.MARTA regrets this inconvenience to customers and is working diligently with Cubic - the Breeze system vendor - to correct this issue as quickly as possible. Customer questions regarding this situation should be directed to Customer Information at custserv(at)itsmarta(dot)com.
UPDATE, 9/3/12, 3:30 p.m.: MARTA offers some details as to what caused the glitch:
The identified key contributor to system failure is the required Payment Card Industry Data Security Standard (PCI). PCI is a requirement in order to be compliant with major credit and debit card company mandates to maintain a secure environment for the protection of customer information.
System performance issues occurred between the credit card processing software provided by Cubic and the MARTA vending machines. No PCI-related initiatives were implemented this weekend but inital system issues led to a loss of debit card function, and ultimately the loss of credit and debit function systemwide.
In English: Drunk lemurs climbed inside the machines and ate the wires.
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