"Hi, I'll be your server tonight. What may I get you to drink? Could I recommend a wine?"
"I'd just like a glass of tonic water with some lime."
"Okay, no wine. I understand. Can I ask the kitchen to start you an appetizer while I get your tonic? We have an excellent soup tonight. I know it's warm out here on the patio and even though it's a hot soup, it's really good. May I order you a cup or a bowl? I just hate for you not to taste it."
"Maybe you'd like some bruschetta? Yes? No? I tell you what. Why don't you think about that while I get your tonic water? Maybe you'll change your mind. Did you want lemon in that tonic? Or would you prefer lime?"
"No bruschetta, thanks, and lime."
"Here's your tonic water with lime. Did you decide on a starter?"
"No starter, thanks."
"Okay, I understand. Now, we have a couple of entree specials tonight that I think you'd enjoy...."
"I'm having the white pizza. I'd like you to add some arugula to the top of it."
"Oh, okay. We can do that. Do you want a lot of arugula or just a little arugula? I like to ask. How much arugula do you want on that pizza?"
"A little is fine."
"Okay, if it's not enough, we can always add more. Do you want parmesan on that arugula? I can grate some at the table if you'd like. Just think about it, okay?"
"I see you're done. Now how about some dessert? What would you like? We have some delicious choices I'd like to tell you about. First off, there's..."
"No dessert, just the check, please."
"Okay, I understand. You can try a dessert when you come back next time. Just think about it, okay?"
(Photo courtesy of http://www.mysteryshoppersmanual.com)
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