Wednesday, November 2, 2011

Robert Sietsema on "narrative upselling"

Posted By on Wed, Nov 2, 2011 at 11:52 AM

While it isn't the exact same gripe as my recent one about monologue service, the Village Voice's Robert Sietsema blogs today about what he calls "narrative upselling," and it's pretty close. For example, he says:

I don't want to listen to a long-winded used-car spiel the minute I sit down. Especially when the dishes are listed right before me on the menu.

How many times have you heard the question, delivered in a wheedling tone, "Have you eaten here before?" Friendly-enough sounding, but the minute you make the mistake of answering in the negative (and often also when you answer in the affirmative), out flows a torrent of advice, pre-programmed.

He then goes on to describe a wine ordering experience that probably would have thrown me into fits of psychotic rage. I've yet to see the blah blah that happens at so many tables taken to this level in Atlanta, but it can't be far away.

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